What Can and Cannot be Done
By Moshe Katz
CEO
Israeli Krav International


June 24, 2016, Madrid airport


I always love when people tell me that something cannot be done, it simply cannot be done. There is nothing we can do to help it, it is simply not doable.

And then someone does it.

I was told by a certain company that if I use a credit card they must charge an extra 5% but one day, without consulting anyone, the manager told me she was waving that fee. No phone calls, no consultation, just a quick decision. But only yesterday it could not be done.

So my favorite airline screwed up and caused me a great deal of pain, aggravation and financial loss, not to mention missing time with people I wanted to be with. And now I arrive at the airport, with a connecting flight from my airline but the woman at the front desk of the lounge will not let me in. Her supervisor will not approve. It simply cannot be done.

So, I asked, let me get this straight; my airline messed up, I was up until 5 am. I had to book a new flight, but my airline does not fly to Peru so they put me on an affiliate airline and now you will not allow me in the lounge to have a cup of coffee, wifi, and a comfortable seat, after all I have been through.

Yes, that is correct, and there is nothing we can do.

Humans make rules, humans can adjust rules. There is nothing that cannot be done.